Springboard Hospitality (formerly OLS) had 15 independent hotels all utilizing their own method of system set up, tracking, and reporting, making it very challenging for the corporate office to get roll up reporting for its portfolio of hotels. They reached out to PTG Consulting to standardize its revenue-related systems including CRS, PMS, and RMS to include a “perfect” hotel shell in each system and adjust current systems to represent the new standards (market codes, source codes, and rate codes).
While PTG Consulting was engaged initially for technology support, Springboard was going through significant internal staffing changes and experiencing growth in its portfolio. Therefore, Springboard requested support in a wide range of services for five of its hotels, intentionally allowing flexibility in scope. In addition, Springboard moved around some of its internal resourcing leaving its four hotels in West Hollywood, California in need of immediate revenue management support. They needed a trusted partner that could step in quickly and take over the day-to-day revenue needs.
"I am on the weekly revenue call and cannot praise PTG Consulting's staff enough for their approach and clarity. I wanted to pass along appreciation because if this is a taste of the future, I think we are on the road to recovery!"