With more than 25 years of diverse experience in hospitality, leading change management has been a major factor in Kathleen’s success over the years. Kathleen leverages her astute ability to understand individuals’ strengths and line them up with hotels’ needs, as well as when and how to respond quickly to changes needed to guarantee a hotel’s success.
Prior to joining PTG Consulting in 2019, Kathleen held strategic senior leadership positions in the corporate offices of global hotel companies, launched her own consulting firm, worked on property in various operational departments, and authored professional industry publications. In her role as Senior Vice President of Revenue & Distribution for Two Roads Hospitality, her passion for hotel revenue management was evident in the portfolio’s consistent year-over-year market share growth. In that role, she was responsible for overall revenue strategies and increasing hotel market share for a portfolio of more than 75 hotels, as well as optimizing the company’s revenue management foundation for all brands, including organizational setup, expert human resources and deployment, technology platform, tools, and connectivity. During her tenure at Two Roads Hospitality, she was a key leader and held cross-discipline responsibilities for all new hotel openings and transitions.
Kathleen is active in many industry organizations having served as Vice President of the Hotel Electronic Distribution Network Association from 2000-2002, Chair of the HSMAI Revenue Management Advisory Board in 2014 and 2015, and has served as Vice Chair of AHLA’s Customer Innovation Forum and HSMAI Foundation board member and since 2023 and 2024 respectively.
In addition to her advisory roles, HSMAI hired Kathleen to author all three editions of the popular and best-selling revenue management publication - Evolving Dynamics: Revenue Management to Revenue Strategy. Prior to that, Kathleen authored the first-ever revenue management publication for the industry, “Defining Revenue Management: Top Line to Bottom Line”. The publications are widely used throughout the hotel industry and serve as official curriculum inclusions for HSMAI certification CRME (Certified Revenue Management Executive) program and at Cornell University, New York University, and Michigan State University.
Kathleen was named one of HSMAI’s Top 25 Most Extraordinary Minds in Sales, Marketing and Revenue for 2014 and currently serves on the HSMAI Board of Directors.