Our Services

Operations & Asset Management

Unlock the true value of your assets

Hospitality

We elevate our clients' properties to new heights through the preservation and continued enhancement of assets. By procuring FF&E and OS&E, conducting standards training, and identifying investment priorities, PTG Consulting provides our clients the elements needed to support optimal operations and asset management.

Inspections and standards

It is crucial that hotels and their teams deliver on their brand promise and execute on consistent brand standards uniquely at every touchpoint throughout the guest journey. We work with our clients to create a service delivery process for their team that is memorable and helps enhance the way they interact with guests every day.

Human resource functions

Maintaining a strong team is crucial in managing operations. We conduct team evaluations and confidential assessments for our clients to ensure all team members are operating at their highest level. Acting as an HR liaison, we create or revise job descriptions and interview candidates.

Guest satisfaction analysis

By evaluating our clients’ cost, sales, and profitability, we are able to develop and manage a plan that optimizes their total revenue. Through this optimization, we can determine how to enhance performance and elevate our clients’ assets.

Renovation and refurbishment

Whether it is renovating or reinventing, we help our clients through this challenging but critical time. It is essential to ensure each hotel is properly positioned in the marketplace from the onset by offering fresh products and current technology.

F&B, spa, and wellness

We specialize in conceiving, creating, implementing, and operating venues with a key focus on guest experience. We offer product and brand development and operating excellence for F&B concept and design, as well as spa and wellness integration.

Sustainability consulting

We are constantly considering how our clients are engaging in their communities in a sustainable way. We conduct a full analysis of our clients’ sustainability efforts by examining how they support local heritage, contribute to nature conservation, and benefit local community members. Through the use of sustainable services and products, we help our clients create a cohesively sustainable environment in their hotels.

Investment consulting

We aid our clients in the search for qualified, engaged investors who are aligned with their brand values.

​Reservation services

We help our clients improve their reservation operations by analyzing efficiencies, identifying revenue opportunities, implementing best practices, and delivering reservation sales training. We can also source best-in-class technology partners to support your needs.

​Luxury client advisory services

​​For clients looking to break into or improve their business in the luxury market, we offer a comprehensive review of hotel products and services. We will identify and provide an actionable and detailed roadmap, paving the way to attract and retain the luxury clientele. We can also foster relationships with travel advisors on behalf of our clients.

Our Approach

Dedicated partners

Think of PTG Consulting as an extension of your hotel or destination’s core team. Our experts are collaborative, insightful, and eager to aid you at every step of the process.

Foresight and proactivity

We do more than just help solve your current pain points. We also anticipate any future needs that may arise, so you are never left wondering what is next.

Boutique & bespoke solutions

There are no one-size-fits-all solutions in the hospitality and travel and tourism industries. That is why we deliver custom, nuanced solutions for each of our clients.

Our Process

01. UNDERSTAND

02. PLAN

03. COLLABORATE

04. EXECUTE

05. REPORT & ANALYZE

The first step in our process is to understand each client's specific needs and challenges by speaking with multiple stakeholders to gain a variety of perspectives.

Thorough discussions with key stakeholders

Engagement of team members

Research

Maximize your revenue today

Related Services

Revenue Management

Reach your full revenue potential

Sales

Engage prospects and boost performance

PR & Media Relations

Make your mark on the media landscape

United States